Privacy Policy

Last Updated: 14th October 2024

At Neurovibrance , we are committed to protecting your privacy and ensuring that your personal data is processed in compliance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website ( https://neurovibrance.co.uk/) , and any related services (collectively, the “Services”). Please read this privacy policy carefully. By accessing or using the Services, you agree to this policy.

1. Information We Collect

We collect the following types of information about you:

a) Personal Data

Personal data refers to any information that can be used to identify you directly or indirectly. This may include your name, email address, phone number, postal address, or other details you provide through our forms, newsletters, or other interactions with our website.

b) Usage Data

We may collect information about how you use our website, such as your IP address, browser type, operating system, and the pages you visit. This helps us improve our Services and enhance your user experience.

c) Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve the functionality of our website, analyze usage, and deliver content that is relevant to you. You can manage your cookie preferences through your browser settings.

2. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. The lawful bases we rely on are:

  • Consent: If you have provided your explicit consent for us to process your personal data for specific purposes, such as subscribing to newsletters.
  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, unless your rights and interests override those interests.

3. How We Use Your Data

We may use your personal data for the following purposes:

  • To provide, operate, and maintain our Services.
  • To improve and personalize your experience on our website.
  • To communicate with you, including sending promotional or marketing messages (only with your consent).
  • To respond to your inquiries and provide customer support.
  • To comply with legal obligations.

4. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as hosting, payment processing, and email delivery.
  • Legal Obligations: We may share data if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we engage in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal data to third parties.

5. International Data Transfers

If we transfer your personal data outside of the UK, we ensure that adequate safeguards are in place to protect your data in line with UK GDPR. This may include relying on adequacy decisions by the UK government or implementing standard contractual clauses.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain situations.
  • Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
  • Right to Withdraw Consent: If you have given your consent to process your personal data, you can withdraw it at any time.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within one month, in line with UK GDPR.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data and protect it from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal data, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Complaints

If you believe that we have not handled your personal data in compliance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Neurovibrance
hello@neurovibrance.co.uk